H2O WORLD
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FAQ / Shipping

Shipping schedule

If the item is a pre-order item, please see the below schedule for the next available shipment.

Boards

Tabou Boards
Novenove Boards

Booms

AL360 Boom
Gun Sails Boom

Sails/Masts

Avanti Sails / Masts
Gaastra Sails / Masts
Gun Sails / Masts
​

Frequently asked Questions (FAQ)

**ORDERING WINDSURF BOARDS / SAILS / BOOMS/FINS**
Board, Sails and booms we do not stock, unless mentioned specifically.
-Pre order items, we will mentioned (Pre order)
-In stock items, we will mention (in stock)
The maximum lead time would be 3 months from ordering date
**OTHER ACCESSORIES (IF YOU COULDN'T FIND IT ON OUR WEBSITE)**
If you see something that isn't available on our website, such as sail parts or special accessories
Please kindly email us at info@h2o-world.com we might be able to find it for you.
SHIPPING COST & METHOD (HONG KONG ORDERS)
-Free shipping for orders over $500
-Small items can be shipped to (Tracking number will be provided)
  • Post office (Locations)
  • SF Express Locker (Locations) *45 cm extensions cannot fit into the lockers
  • SF Express Service Center (Locations)
  • SF Store (Locations)
  • Office address
  • Home address
-Big items will need to be specially arranged and will call to confirm delivery location, such as
  • Windsurf boards
  • Windsurf sails
  • Windsurf booms
  • Board bags
***$30 for shipping for orders under $500***
***In case that an item is out of stock or we do not have enough stock, we will inform you before shipping***
SHIPPING COST & METHOD (INTERNATIONAL ORDERS)
For international orders:
Please kindly email us at info@h2o-world.com for a shipping quote as many items are oversize and require special handling.
WHEN WE WILL SHIP YOUR ITEM
​Small Items will be shipped out every Monday and Thursday (except on Holidays, which we will ship the next business day)

We will provide you with the tracking number and link as soon as it is shipped, thank you.
WARRANTY ISSUES
RETURN ISSUES
How to find us?

For all inquiries: info@h2o-world.com
Warehouse Address: Flat B6, 9th floor, Prince Industrial Building, 706 Prince Edward Rd E, San Po Kong, Kowloon, Hong Kong
Tel/whatsapp:  +852 6622 7758
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  • Home
  • Store
    • Windsurf >
      • Boards >
        • Tabou
        • Novenove
      • Sails >
        • Avanti Sails
        • Gaastra Sails
        • Gun Sails 2020
        • Wave Sails
        • Freestyle Sails
        • Slalom Sails
        • Kids Sails
      • Mast >
        • Avanti Mast
        • Gun Sails Mast
        • RDM Mast
        • SDM Mast
        • Mast Plugs
      • Boom >
        • Gaastra Boom
        • Gun Sails Boom
        • AL360 Boom
        • Boom Spare Parts
      • Fin >
        • MFC Fin
        • MB Fin
        • Wave Fin
        • Freewave/Freeride Fin
        • Freestyle Fin
        • Slalom Fin
      • Foil
      • Harnesses >
        • Seat Harness
        • Waist Harness
      • Base >
        • EU Pin Base
        • US Cup Base
        • Base Pad
        • Tendons and Parts
      • Extension >
        • EU Pin Extension
        • US Cup Extension
        • RDM Extension
        • SDM Extension
      • Harness Lines >
        • Fixed
        • Adjustable
      • Uphaul
      • Board & Equipment Bags
      • Accessories & Spare Parts
    • Kitesurf
    • Duo-Board
    • SUP >
      • Novenove inflatable
      • SUP Paddles
    • Surf
    • Apparel >
      • Headwear
      • Backpacks
      • Sunglasses
      • Hydration Pack >
        • Source Hydration Spare Parts
      • Sunscreen >
        • Zinka
    • Sunscreen
    • Models >
      • Windsurfing Models >
        • Freeride
        • Wave
      • Sailing Models
    • Sale!
  • Customer Services
    • Frequently Asked Quesitons
    • Shipping Cost
    • Payment
    • Delivery Time / Method
    • Disclaimer
  • About
  • Contact
  • Windsurfing in Hong Kong